Hospitality Associate

Responsibilities

• Deliver an elevated concierge-level experience by greeting guests, responding promptly to requests, and ensuring all interactions reflect an elevated customer service approach
• Prepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing hot and/or continental meals such as breakfasts, lunches, and catered meeting refreshments
• Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked with necessary supplies
• Absorb and maintain a professional and welcoming environment for guests and staff by ensuring all visiting offices and temporary workspaces are organized, cleaned, and stocked daily
• Assist with miscellaneous service requests such as supply delivery, event setup, equipment needs, or other operational support tasks as assigned
• Utilize various software systems, scheduling tools (Windows, Outlook, Conference/Room Booking Software) to manage tasks efficiently
• Provide coverage for occasional after-hours firm events, ensuring smooth setup, coordination, and breakdown as needed to support internal and client-facing functions
• Provide help and assistance with the clients

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in hospitality field
• Prior barista experience is preferred
• Self-starter with strong initiative
• Positive attitude with a team-oriented mindset
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Ability to work overtime as needed

Compensation

The Compensation range for this role is $19.00 to $20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Role

Position: Corporate Hospitality Associate
Location: Milwaukee, WI 53202

Schedule

Shift: Monday – Friday | 8:00 AM – 5:00 PM | 1 hour lunch break