Hospitality Associate

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.

About the role

The Hospitality Associate position is responsible for providing hospitality and catering services at a client site, including conference room set-up, reception assistance, and other general office support as needed (copy, mail, and intake functions).

Responsibilities

• Check the conference room and meeting schedule throughout the shift and note any changes to ensure meetings are set up accurately.
• Set up conference rooms according to the client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning; clean coffee makers and pantries in the evening.
• Communicate with supervisor or client regarding meeting request concerns or deadline issues.
• Maintain inventory of catering supplies and order supplies as needed.
• Place orders for food and beverages for use during meetings.
• Coordinate and act as liaison with personnel, food merchants, selected contacts, and outside vendors to ensure competitive pricing reviewed quarterly.
• Ensure value-added products and services are secured at competitive, vetted rates.
• Perform appropriate vendor selection and management associated with department services and/or products.
• Assist in training new hires and prioritize workflow.
• Contribute process improvement ideas.
• Answer telephones in the Office Services center.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of professional experience, preferably in hospitality, restaurant, or housekeeping industry.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills.
• Excellent organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Strong attention to detail.
• Ability to work well in a team environment.
• Professional attire and demeanor.
• Good written communication skills.
• Good problem-solving skills, with the ability to escalate issues when necessary.
• Ability to work in a fast-paced, high-energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Self-motivated with a positive, can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Pay

The salary range for this role is $17.88 - $24.28 per hour. Starting pay is determined based on relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM.