Hospitality Associate

About the role

The Position Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives.

Responsibilities

• Greet everyone who enters the club with a warm welcome
• Seek to understand how you can help make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Aid members with program registration, payment processing, and scheduling services
• Handle check-ins, address questions and resolve issues appropriately
• Identify potential friction points for customers and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned such as calling members with birthday greetings

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Show strong customer service skills and enjoy serving others
• Have working knowledge of customer services standards
• Work gracefully and quickly under pressure
• Naturally connect with a wide variety of people
• Have a keen memory and a delightful sense of humor
• Be quick to make calculations when handling money
• Work well in a collaborative team environment
• Be highly organized and efficient
• Have excellent communication skills

Pay

Starting at $21/hour

Schedule

Flexible schedule including evenings, weekends, and some holidays

Benefits

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Equal Opportunity Employer

MIDTOWN is an Equal Opportunity Employer.