Hospitality Associate

Role

Delivers outstanding guest service in retail, hospitality, and visitor center operations. Acts as the first point of contact, ensuring a high-end, memorable experience for every visitor while supporting daily operations and brand standards.

Key Responsibilities

• Process sales, reservations, and retail transactions; handle cash and inventory.
• Maintain merchandise displays and process online orders.
• Guide guests through experiences, handle inquiries, and resolve issues.
• Aid with events, set-up, logistics, and facility cleanliness.
• Support marketing activities and uphold food safety and quality standards.

Requirements

• High school diploma/GED and entry-level experience in retail, hospitality, or customer service.
• Must be 21+ (or 18+ depending on state/local laws).
• Strong communication, math, and basic computer skills.
• Valid driver’s license and clean driving record.
• Able to work flexible hours, lift up to 50 lbs, and complete background/drug screening.
• No supervisory duties.
• Preferred: Experience in tourism, visitor services, or sales; knowledge of products.

Work Environment

Combination of indoor/outdoor and production settings with some physical activity and occasional exposure to varied conditions. Reasonable accommodations provided as needed.

Pay and Schedule

• Pay: $17.00/hour
• Hours: 40 hours per week
• Working days: Mon, Wed, Thurs, Fri and Sat 9:00-4:00
• Sunday hours: 11:15-4:30

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.