Hospitality Associate

Responsibilities

• Complete routine operational tasks under direct supervision.
• Support departmental change efforts and participate in continuous improvement initiatives.
• Develop foundational knowledge of the hospitality industry, relevant data services, and industry practices.
• Establish effective working relationships and learn from subject-matter experts.
• Apply knowledge of event management software and standard operating procedures (SOPs) to:
• Schedule Conference Center meeting requests.
• Respond to routine inquiries.
• Distribute daily reports by email.
• Aid with catering services and ensure conference rooms are ready for meetings and events.
• Support room setup and provide event materials, including:
• Easels
• Flip charts
• Whiteboards
• Table linens
• Provide basic audiovisual equipment support as needed.
• Maintain an accurate inventory of supplies and linens.
• Cooking and cleaning of linens.
• Coordinate dry-cleaning services for linens.
• Conduct weekly inspections of meeting rooms and contact the appropriate department when maintenance or service is required.
• Provide coverage and assistance to the Hospitality and Office Services teams as needed.
• Perform other duties and projects as assigned.

Requirements

• Eagerness and ability to learn new processes.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and collaboratively in a highly team-oriented environment.
• Ability to take direction from supervisors and team members while supporting individuals throughout the organization.
• Strong interpersonal skills with the ability to establish and maintain effective working relationships across multiple disciplines.
• Strong organizational and conflict-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.
• Flexibility and the ability to adjust quickly to changing tasks, assignments, and priorities.
• Independent thinking and effective problem-solving skills.
• Ability to identify challenges and develop appropriate solutions.

Qualifications

• High school diploma, General Education Diploma (GED), higher secondary education, or equivalent work experience.
• Bachelor’s degree preferred.
• Previous experience in hospitality or a related industry is preferred.