Hospitality Assistant (part-time)

About the Role

As a family/guest facing team member, you will compassionately address family and guests, working with kindness and compassion to honor the deceased. You will prepare room set-ups, breakdowns, and cleaning, including refreshments, floral arrangements, and family mementos for funeral services and events.

Responsibilities

• Prepares rooms for services and events, including physically moving and setting up chairs, tables, easels, podiums, photos, and other personal keepsakes or mementos of client families.
• Displays floral arrangements (may weigh up to 50 pounds), photos, easels, and similar items; may arrange caskets and urns.
• Prepares tables for refreshments, including food, beverage, serving dishes, and utensils provided by catering, family, or the company; may serve food to guests as permitted by state/local ordinance.
• Monitors and maintains cleanliness, sanitation, and organization during events.
• After events, packs up family mementos and provides them to the family upon departure or arranges for delivery.
• Cleans up rooms, ensuring proper disposal of trash, care, and storage of company items; vacuums and sanitizes areas after events.
• Processes laundry and restocks supplies; alerts management to low inventory.
• Greets customers politely, anticipates their needs, and responds promptly; accommodates family needs during services or visitation.
• Resolves customer issues and alerts management when needed.
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal.
• Cleans and sanitizes restrooms and kitchens, including appliances, surfaces, and cabinet interiors.
• Replaces burned-out light bulbs inside the facility and maintains clean entry doors.
• Sweeps or vacuums exterior entry mats and straightens/rearranges furniture; may spot-clean fabrics to remove stains.
• Maintains facial tissue dispensers, water dispensers, and replenishes supplies on an ongoing basis.
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of re-order needs.
• Notifies management of any emergency maintenance issues.

Requirements

• High school diploma or equivalent.
• Food Safety Certificate may be required according to state/province regulations.
• Food and beverage server experience preferred.

Skills and Abilities

• High level of compassion and integrity.
• Ability to follow instructions given over the phone or in person.
• Ability to maintain composure in challenging situations.
• Ability to maintain confidentiality.
• Ability to work days, weekends, and evenings as needed.
• Ability to lift a minimum of 50 lbs.
• Ability to stand for long periods of time.
• Ability to work with a diverse group of individuals.
• Ability to take initiative and solve problems (improvise and overcome).

Work Conditions

• Professional dress is required when in contact with families.
• Continuous periods of standing; climbing stairs may be necessary.
• Physical effort to push/pull carts, vacuum cleaners, and lift serving dishes; ability to lift and carry up to 50 lbs.
• Work is beyond standard business hours, including evenings and weekends.

Job Location: St. Petersburg, FL 33710