Hospitality Assistant (part-time)

About the role

As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning including refreshments, floral, and family mementos for funeral services and events.

Responsibilities

• Prepares rooms for services and events
• Physically moves and sets up chairs, tables, easels, podiums, photos and other personal keepsakes or mementos of client families
• Displays floral arrangements that may weight up to 50 pounds, photos, easels, and similar momentous
• May arrange caskets and urns
• Prepares table for refreshments, including food, beverage, serving dishes, utensils, and similar that may be provided by catering, family, or company
• May serve food to guests as permitted by state/local ordinance
• Monitor and maintain cleanliness, sanitation, and organization during event
• After event, pack up family mementos and provide to the family upon departure or arrange for delivery
• Cleans up room ensuring proper disposal of trash as well as care and storage company items
• Clean, vacuum and sanitize area after events
• Process Laundry
• Restock supplies; alert management to low inventory
• Greet customers in a polite, positive manner
• Anticipate customers' needs and respond promptly
• Accommodates the needs of the family during services or visitation
• Resolve customer issues and alert management when needed
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal
• Cleans and sanitizes restrooms and kitchen including appliances, surfaces and cabinet interior
• Replaces burned out light bulbs inside the facility
• Maintains clean entry doors
• Sweeps or vacuums exterior entry mats
• Straightens and rearranges furniture; may spot clean fabrics to remove stains
• Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of need to re-order
• Notifies management of any emergency maintenance issues

Qualifications

• High school diploma or equivalent
• Food Safety Certificate may be required according to state/province regulations
• Food and beverage server experience preferred

Skills

• High level of compassion and integrity
• Ability to follow instructions given over the phone or in person
• Ability to maintain composure in challenging situations
• Ability to maintain confidentiality
• Ability to work days, weekends and evenings as needed
• Ability to lift a minimum of 50lbs.
• Ability to stand for long periods of time
• Ability to work with a diverse group of individuals
• Ability to take initiative and solve problems (improvise and overcome)

Work Conditions

• Professional Dress is required when in contact with families
• Continuous periods of time standing
• Climbing stairs to access buildings may be necessary
• Physical effort to push/pull carts, vacuum cleaner and lift serving dishes
• Ability to lift and carry up to 50 lbs
• Work is beyond standard business hours, including evenings and weekends