Hospitality Aide (Part-Time)

About the Role

Under the direction of the Department Manager or Supervisor, coordinates various meal production tasks in all areas of the department, according to hospital and state quality and sanitary standards.

Responsibilities

• Set up service area prior to meal periods.
• Accurately fill customer orders.
• Serve meals to guests in a courteous pleasant manner.
• Maintain sanitary standards in food preparation, service, and dining areas.
• Adhere to cleaning assignments.
• Apply proper food handling principles and techniques to maintain standards of food quality.
• Collect money and make change for cafeteria patrons.
• Maintain cash in accordance with department procedures.
• Complete appropriate records and make drops in safe.
• Assemble and deliver individual or quantity food orders and supplies to customers.
• Remove service items and deliver to dish room.
• Transport or pick up food products to designated areas.
• Safeguard KP assets through the use of proper security.
• Using appropriate weight and volume or cutting utensils, individually portion cold food for guest consumption.
• Label and date all prepared items.
• Manage inventory through appropriate stocking of assigned areas to established par levels.
• Rotate stock so that new items are used last (FIFO).
• Discard outdated items after recording on usage sheet.
• Perform dishwashing duties as necessary.
• Notify Supervisor of equipment needing repair or maintenance and/or special patient food or supplies needed.
• Maintain good interpersonal relationships with members, staff, and other departments.
• Observe and maintain current knowledge of policies and procedures of department and facility.
• Use telephone standards as defined in Service Behavior Standards, answer telephone, receive and distribute messages to appropriate members of the department.
• Actively participate in UBT performance improvement projects.
• Support sustainability efforts of the Food and Nutrition department by fully participating in recycling programs.
• Perform other duties as determined by supervisor that are directly related to the job.

Expected Service Behavior Standards

• Follow appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness.
• Monitor and take corrective action to prevent recurring absences.
• Return promptly from breaks and schedule them in concert with co-workers to provide appropriate coverage of department and guest care activities.
• Consistently be on time and ready to work at the start of shift as well as complete assignments at the end of shift.
• Maintain confidentiality of all client and organizational records; release information according to established policy/procedure.
• Demonstrate a positive attitude while at the work site.
• Avoid conducting personal conversations when members are waiting for service.
• Do not discuss other staff members, organization, or medical care in public areas.
• Identify self by utilizing name tags and verbally introducing self by name, title, and/or department.
• Address members by their proper titles and last name.
• Provide assistance to customers or connect customers to the appropriate person when needed.
• Apply the same courtesy standards to customers on the telephone as in person.

Requirements

• High School Diploma or General Education Development (GED) required.
• Food Handler Certificate (Oregon) within 0.25 months of hire.
• Minimum Customer Service Experience of twelve (12) months or more in a restaurant/institutional food service or diet office.
• Effective oral communication skills, ability to write legibly, read and follow written instructions.
• Ability to organize and perform work without close supervision.
• Basic computer skills and knowledge.
• Demonstrated adaptability to changes in work environment and related assignments.
• Demonstrated ability to effectively communicate, problem-solve, and negotiate with multiple levels of visitors, staff, and patients.

Preferred Qualifications

• 18 months of restaurant/institutional food service or diet office experience.
• Experience in a Room service environment.
• Excellent customer service skills.
• Operation of standard kitchen appliances.
• Knowledge of cash registers.

Schedule

• Scheduled Weekly Hours: 20
• Shift: Evening
• Workdays: Sun, Mon, Tue, Wed, Thu
• Working Hours Start: 04:00 PM
• Working Hours End: 08:00 PM

Pay

$24.16 - $29.45 / hour

Location

Westside Hospital, Hillsboro, Oregon