Hospitality Assistant

About the role

The Hospitality Assistant provides support to residents by assisting with daily living activities, offering companionship, and maintaining a safe, clean, and welcoming environment. This role is an extension of the CNA team, focusing on non-clinical homemaker and companion tasks so CNAs can concentrate on direct care responsibilities.

Responsibilities

• Respond promptly to call lights and resident requests.
• Escort residents to meals, activities, and to the lobby for appointments.
• Assist in the dining room, provide beverages, and help with meal setup and takedown.
• Accurately serve correct meal and texture, distribute appropriate assistive utensils, and accurately document meal intakes at mealtimes.
• Perform laundry, make beds, and stock resident rooms with necessary supplies.
• Pass water to all residents during shift.
• Keep resident areas organized, clutter-free, and comfortable.
• Visit with residents, accompany them on walks, and provide companionship.
• Communicate resident needs or concerns to CNAs, nurses, and life enrichment staff.
• Collaborate with staff to ensure timely, quality service.
• Provide reassurance to residents and promote a caring, homelike atmosphere.
• Follow all safety and infection prevention protocols, including proper PPE use and hand hygiene.
• Report unsafe conditions, supply shortages, or resident concerns promptly to the nurse manager or unit nurse.
• Support residents’ rights and immediately report suspected abuse, neglect, or misappropriation.
• Attend training and education throughout the year as needed.
• Maintain regular onsite attendance.

Requirements

• At least 16 years of age.
• Understands and applies directions provided through written documents or verbal communication.
• Compassionate, dependable, and attentive to detail.

Qualifications

• At least 18 years of age.
• Experience in healthcare, hospitality, or resident-care setting (preferred).

Skills

N/A

Benefits

• Starting pay ranges from $15.18 - $16.53 for this role, plus $1.50 for 2:00pm - 10:00pm hours worked.
• Flexible scheduling through a mobile APP that allows you to work around your family, school or other life plans.
• Incentive bonuses for working additional hours beyond your schedule and paid holidays.
• Exciting and interactive educational opportunities.
• Career growth and development such as medication aide, LPN, or RN.
• Enhanced hands-free communication technology that simplifies workflows.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program, employee discounts.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS).

Pay

Starting pay ranges from $15.18 - $16.53 for this role, plus $1.50 for 2:00pm - 10:00pm hours worked.

Schedule

The shift will be 4:00pm - 7:30pm on weekdays, weekends and holidays.