Hospitality Aide - PRN

Support the Nursing Department and staff by performing a variety of administrative and resident-care support functions.

Responsibilities

• Become familiar with the facility's administrative structure as introduced in the pre-training orientation session.
• Report to the charge nurse all accidents/incidents (even of an unknown source) observed on the shift they occur.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Answer phone, especially during mealtimes.
• Assist with errands for residents and staff.
• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested.
• Straighten resident closets/drawers and label resident belongings; complete personal belonging form.
• Maintain orderly and clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.).
• Follow established policies concerning exposure to blood/body fluids.
• Ensure residents who are unable to call for help are checked frequently.
• Answer call bells promptly and report needs to CNA/Nurse.
• Make rounds assisting residents by opening/closing blinds, straightening blankets, ensuring call bells are within reach, etc.
• Turn all medications found in the resident's room/possession over to the Nurse Supervisor/Charge Nurse.
• Watch for and report any change in room temperature, ventilation, lighting, etc.
• Transport residents to and from meals, activities, outdoors, etc.
• Provide residents with Reality Orientations as instructed.
• Pass linen, make unoccupied beds, and put extra covers on beds.
• Use the wristband or photo card file to identify residents before serving meals, etc., as necessary.
• Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves, etc.
• Place supplies/briefs in resident rooms and common areas.
• Unpack and stock supply room when deliveries arrive; replace trash can liners in wastebaskets.
• Inform the Nurse Supervisor/Charge Nurse of any changes in the resident's condition for care plan updates.
• Pass snacks/trays to residents (including passing protective clothing covers, opening milk cartons, refilling drinks, cutting food, etc.).
• Return trays to dietary; never feed the residents.
• Assist residents with identifying food arrangements (e.g., informing residents with sight problems of food location, temperature, etc.).
• Serve between-meal and bedtime snacks as instructed.
• Keep residents' water pitchers clean, filled with fresh water (on each shift), and within easy reach.
• Collect and redistribute water pitchers for weekly cleaning by dietary.
• Check rooms for food articles (e.g., food in proper containers, unauthorized food items, etc.).
• Learn and be aware of the code system identifying special needs of residents.
• Ensure the resident's room is ready for receiving the resident (e.g., bed is made, name tags up, admission kit available, etc.).
• Greet residents and escort them to their room; introduce resident to roommate and other residents/personnel as appropriate.
• Inventory and mark the resident's personal possessions as instructed; store resident's clothing.
• Assist residents with packing personal possessions when transferred to a new room or discharged.
• Transport residents to new rooms or to the receiving area.
• Perform all assigned tasks in accordance with established policies and procedures, and as instructed by supervisors.
• Follow work assignments and/or work schedules in completing and performing assigned tasks.
• Cooperate with inter-departmental personnel to ensure nursing services are adequately maintained.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Report defective equipment to Nurse Supervisor/Charge Nurse; inform them of equipment and supply needs.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals per facility policies.
• Maintain confidentiality of all resident care information.
• Treat all residents fairly with kindness, dignity, and respect; knock before entering rooms.
• Report all grievances and complaints made by residents to the Nurse Supervisor/Charge Nurse.
• Report all allegations of resident abuse and/or misappropriation of resident property.
• Honor the resident's refusal of assistance and report such refusal to your supervisor.
• Attend and participate in scheduled training, educational classes, orientation programs, and OSHA/CDC in-service training.
• Wash hands before and after performing any service for the resident.
• Keep the nurses' call system within reach of the resident.
• Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving or missing from the facility.
• Follow established safety precautions in performance of all duties; keep residents' personal possessions off the floor and properly stored.
• Keep floors dry; report spills immediately and take care of minor clean-ups.
• Keep excess supplies and equipment off the floor; store in designated areas.
• Wash wheelchairs, walkers, etc., as instructed.
• Clean, disinfect, and return all resident care equipment to its designated storage area after each use.
• Perform routine housekeeping duties (e.g., clean bedrails, overbed table, nightstand, etc.).
• Before leaving work area for breaks or at the end of the workday, store all tools, equipment, and supplies.
• Report all hazardous conditions, equipment, and safety violations to the Nurse Supervisor/Charge Nurse immediately.
• Follow established smoking regulations and report all violations.
• Report any communicable or infectious disease to the Director of Nursing Services or Infectious Control Coordinator.
• Report missing/illegible labels and MSDSs to your supervisor.
• Use only equipment you have been trained to use; operate all equipment in a safe manner.
• Use only necessary equipment and supplies; avoid wastefulness.

Requirements

• Minimum 8th grade education.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft Suite products.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Prolonged use of a desktop or laptop computer.
• Regularly required to sit, stand, walk, talk, read, or hear.
• Frequent use of office equipment (copier, scanner, fax, telephone, calculator).

Work Environment

• Noise level is usually low to moderate.