Hospitality Aide - FT

About the role

The main purpose of this job position is to support the Nursing Department and staff. This position will perform a variety of support functions.

Responsibilities

• Report to the charge nurse all accidents/incidents observed on the shift they occur.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Answer phone, especially during mealtimes.
• Assist with errands of residents/staff.
• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested.
• Straighten resident closets/drawers, label resident belongings, and complete personal belonging form.
• Maintain orderly/clean resident rooms and common areas.
• Follow established policies concerning exposure to blood/body fluids.
• Ensure that residents who are unable to call for help are checked frequently.
• Answer call bells promptly and report needs to CNA/Nurse.
• Make rounds assisting residents by opening/closing blinds, straightening blankets, making sure call bells are within reach, etc.
• Turn all medications found in the resident's room/possession over to the Nurse Supervisor/Charge Nurse.
• Watch for and report any change in room temperature, ventilation, lighting, etc.
• Transport residents to and from meals/activities/outdoors/etc.
• Provide residents with Reality Orientations as instructed.
• Pass linen, make unoccupied beds, and put extra covers on beds.
• Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves, etc.
• Place supplies/briefs in resident rooms/common areas and unpack and stock supply room when deliveries arrive.
• Replace trash can liners in wastebaskets and inform the Nurse Supervisor/Charge Nurse of any changes in the resident's condition.
• Pass snacks/trays to residents and return trays to dietary.
• Assist residents with identifying food arrangements and serve between meal and bedtime snacks as instructed.
• Keep residents' water pitchers clean and filled with fresh water and within easy reach of resident.
• Collect and redistribute water pitchers for weekly cleaning by dietary and check rooms for food articles.
• Learn and be aware of code system identifying special needs of residents and ensure the resident's room is ready for receiving the resident.
• Greet residents and escort them to their room, introduce resident to his/her roommate, if any, and other residents and personnel as appropriate.
• Inventory and mark the resident's personal possessions as instructed and store resident's clothing.
• Assist residents with packing their personal possessions when they are being transferred to a new room or when being discharged.
• Transport residents to new rooms or to the receiving area and perform all assigned tasks in accordance with established policies and procedures.
• Cooperate with inter-departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the unit and shift.
• Report defective equipment to Nurse Supervisor/Charge Nurse and inform the Nurse Supervisor/Charge Nurse of equipment and supply needs.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.
• Maintain the confidentiality of all resident care information and ensure that you treat all residents fairly and with kindness, dignity, and respect.
• Knock before entering the resident's room and report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse.
• Report all allegations of resident abuse and/or misappropriation of resident property and honor the resident's refusal of assistance.
• Attend and participate in scheduled training and educational classes, scheduled orientation programs and activities, and annual OSHA and CDC in-service training programs.
• Participate in appropriate in-service training programs prior to performing tasks that involve potential exposure to blood/body fluids.
• Wash hands before and after performing any service for the resident and keep the nurses' call system within reach of the resident.
• Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility and follow established safety precautions in performance of all duties.
• Keep residents' personal possessions off the floor and properly stored, keep floors dry, and report spills immediately.
• Take care of minor clean-ups, keep excess supplies and equipment off the floor, and store in designated areas.
• Wash wheelchairs, walkers, etc., as instructed and clean, disinfect, and return all resident care equipment to its designated storage area after each use.
• Perform routine housekeeping duties and before leaving work area for breaks, or at the end of the workday, store all tools, equipment, and supplies.
• Report all hazardous conditions and equipment to the Nurse Supervisor/Charge Nurse immediately and report all safety violations.
• Follow established smoking regulations and report all violations.
• Report any communicable or infectious disease to the Director of Nursing Services/or to the Infectious Control Coordinator.
• Report missing/illegible labels and MSDSs to your supervisor and use only the equipment you have been trained to use.
• Operate all equipment in a safe manner and use only the equipment and supplies necessary to do the job.

Qualifications

Must possess, as a minimum, an 8th grade education.

Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear. Frequent use of all office-related equipment to include; copier/scanner/fax, telephone, and calculator.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.