Hospitality Aide

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. We foster long-term career development and provide comprehensive benefits to our ambassadors.

About the role

As a Hospitality Aide (Receptionist), you will be the first impression for all visitors and operate the switchboard. You will ensure guests feel comfortable and secure while establishing a welcoming, warm, and professional atmosphere for clients, recruits, customers, and employees.

Responsibilities

• Greet and handle visitors with a smile, maintaining eye contact throughout interactions; address guests by name whenever possible.
• Answer telephones in a friendly, professional manner; take accurate messages and handle or refer questions and requests appropriately.
• Manage on-floor conference room activities, including monitoring reservations, meeting start/end times, attendees, and food/beverage orders.
• Advise staff of changes in meeting room status or special requests.
• Implement security policies for arriving/departing visitors, contractors, and delivery personnel.
• Act as a resource for guests, visitors, and employees regarding way-finding, building amenities, transportation, and neighborhood information.
• Handle car service requests for visitors and staff.
• Communicate requests to internal support departments (e.g., building maintenance, IT, AV technology, mailroom).
• Perform other duties as assigned.

Requirements

• Two to three years of experience in a client service or reception position within a hospitality or corporate environment.
• Computer skills and knowledge of office technology/equipment.

Benefits

• Medical, dental, and vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Paid time off and holiday time off (varies by site/state)
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Paid parental leave
• Personal leave

Pay

$18–$22/hour