Hospital Telephone Operator PRN

About the role

HCA Healthcare Trident Hospital, part of the nation's leading provider of healthcare services, HCA Healthcare, is a 320+ bed Level II Trauma Center serving Berkeley, Charleston, and Dorchester Counties for over 50 years. The Hospital Telephone Operator will operate a console telephone switchboard in order to relay incoming, outgoing and inter-facility calls, providing information to callers as appropriate. This is an entry-level position working under limited supervision. Work situations are basically routine and require strong communication skills, and a service-oriented individual.

Responsibilities

• Perform various hospital communication duties such as overhead paging, beeper paging, monitoring alarms, gas levels and fire alarms, and alerting personnel of impending disasters, fires and codes notifying appropriate personnel as required.
• Train new hires.
• Keep resources updated.
• Clean the workspace.
• All other duties deemed necessary by the management team.

Qualifications

• Basic reading comprehension required.
• Proficient in all Microsoft Office programs with at least a 30 words per minute speed.
• Multiline telephone system or Call Center experience preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• High School Graduate or GED is preferred.
• Ability to perform calmly, competently and quickly in emergency situations required.
• Ability to fluently speak and understand English required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts