Telephone Operator PRN

Responsibilities

Handles all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion.

Stays in 24-hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information: Handles basic information requests (meeting logistics, visiting hours, etc.). Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

Qualifications

• High School Diploma required.
• 1-2 years switchboard experience e required.
• Must have excellent verbal communication skills and be able to work in a fast paced environment.
• Must also be able to handle difficult situations in a professional manner.
• Must be proficient in MS Office.