Call Center Operator PRN

Job Summary

Provide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to WFH standards of behavior.

Qualifications

• Prior call center or customer service experience preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

About the Employer

HCA Florida West Hospital is part of the nation's leading provider of healthcare services, HCA Healthcare. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

About the Employer (continued)

• We are the area's leading health care facility in quality outcomes performance.
• We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence.
• Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation.
• We have an Advanced Primary Stroke Center.
• We provide a specialized Emergency Department tailored to the needs of seniors and children.
• We have a Kid’s ER dedicated to our youngest patients.
• We are the area’s only comprehensive CARF-accredited physical rehabilitation hospital.
• We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics.
• We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.

About the Employer (continued)

In recent years, HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Company Culture

"Bricks and mortar do not make a hospital. People do."

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.