Hospital Patient Scheduler

About the Role

Come join our team at Saint Francis Hospital, a member of Trinity Health Of New England! This position focuses on accurately completing the pre-registration process to reduce patient wait time, improve patient satisfaction, and promote an efficient arrival/check-in process. You will help ensure patients flow smoothly through scheduling and registration.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients.
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms.
• Collect complete demographic, financial information, and clinical orders (when applicable).
• Collect, process, and reconcile patient liabilities.
• Field incoming calls.
• Maintain accurate records of appointments.

Requirements

• Minimum High School Diploma or equivalent required.
• 2 years of clerical experience in a medical field preferred.
• Minimum of 6 months of customer service experience required.
• Knowledge of computers and Microsoft Office applications and other standard office equipment required.
• Knowledge of medical terminology preferred.

Benefits

• 40 hours per week - 1st shift (Days).
• Great benefits and health insurance coverage starting on day one.

About the Organization

Saint Francis Hospital is licensed for 617 beds and 65 bassinets, is a major teaching hospital, and the largest Catholic hospital in New England. We are committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate healthcare environment.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.