Patient Scheduler

About the role

University of Colorado Medicine is the largest multispecialty physician group practice in the region, supporting primary and specialty care clinics across the Denver metro area and Front Range. It provides clinical services through physicians and advanced practice providers affiliated with the CU Anschutz School of Medicine, integrating medical knowledge and advancements into patient care. The organization also offers business operations, revenue cycle, and administrative support to these providers.

The PATIENT SCHEDULER role supports the Cardiothoracic Surgery team by managing non-clinical scheduling and administrative tasks to ensure efficient clinic operations. This position serves as a key contact for patients, providers, and clinic teams, facilitating appointment scheduling, referral processing, and communication workflows. The role contributes to maintaining smooth clinic functioning and timely patient access without engaging in clinical communications.

Responsibilities

• Handle inbound and outbound calls, gathering information and directing callers appropriately while maintaining confidentiality.
• Schedule appointments accurately using the Epic system across multiple clinics.
• Manage referral work queues, verify documentation, and schedule patients per guidelines.
• Review and respond to Epic in-basket messages related to non-clinical requests.
• Process provider scheduling requests to ensure timely appointment placement.
• Retrieve and route medical records and supporting documents needed for appointments.
• Monitor and upload incoming faxes to the correct Epic encounters.
• Participate in meetings and trainings to stay updated on workflow and scheduling changes.

Requirements

• High school diploma or equivalent; 2 years healthcare experience preferred.
• Experience with Epic or similar electronic medical records preferred.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills with professional phone etiquette.
• Excellent customer service and interpersonal skills for diverse patient populations.
• Ability to multitask, adapt to priorities, and work independently in a fast-paced environment.
• Preferred knowledge of medical terminology and front-office functions.
• Ability to maintain confidentiality according to HIPAA standards.

Benefits

• Generous leave
• Health insurance plans
• Retirement contributions including 401(k)