Patient Scheduler

About The Organisation Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. The Role The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules. In This Key Role, You Will Ensure all referrals are printed, collated and recorded accurately on PMS and that urgent referrals are identified and processed as a priority.Interpret medical terminology to ensure the referral is directed to the most appropriate clinician/service.Undertake positive patient identification to ensure that the referral is matched to the correct patient’s previous history.Maintenance of accurate patient demographic details when registering or amending patients on PMS. Ensuring that the CHI number is present at all times. What You'll Bring SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.Experience within a busy contact centre / office type environment.Excellent interpersonal and communication skills is essential.Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites. What We Offer As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including: Annual Leave - 35 days including public holidaysGenerous NHS pension schemeAnnual incremental salary progression Paid sick leave increasing with length of serviceNHS discounts and more. NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another. Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings. For informal discussion, please contact Janey Mitchell, Assistant RMS Manager on Janey.Mitchell@lanarkshire.scot.nhs.uk If you have any questions about the recruitment process or require support with your application, contact Marion Bisset Recruitment Administrator on marion.bisset@lanarkshire.scot.nhs.uk