Hospital Scheduler

About the role

The Hospital Scheduler, under the direction of the Hospital Scheduling Supervisor, answers calls using the phone systems, sets up exams for patients, handles customer service inquiries, ensures there is enough time between appointments for physicians, maintains databases, faxes and scans patient histories, updates patient account information, and acts courteously and maintains composure when dealing with angry or irritated patients. Additional responsibilities may include referring some patients to other staff members or physicians and processing required referral forms.

Responsibilities

• Greet patients professionally both in person and on the phone.
• Assist with other administrative duties, including copying, scanning, faxing, and emailing.
• Keeps sensitive customer and company information confidential.
• Answer incoming calls.
• Make sure phone is transferred to the answering service at the end of the day.
• Help with special billing projects.
• Train new team members.
• Maintains a positive attitude and works efficiently in a fast-paced environment.

Requirements

• Communication skills to converse clearly over the telephone and in person.
• Organization and time management to manage a variety of tasks effectively.
• Attention to detail to correctly identify verification/eligibility issues and communicate difficulties with managers.
• Technological skills, such as using word processing and spreadsheet programs to track data.
• Ability to gather and interpret data.
• Ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One year of clerical experience preferred.
• Experience with Microsoft Office Suite.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Attention to detail.
• Basic computer skills.

Benefits

NHVC offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, life insurance, disability insurance, and paid time off.

Pay

The salary range for this position is $18.00 - $25.00 per hour.

Schedule

The schedule for this position is Monday through Friday, 7:00 AM - 4:00 PM.