Hospital Operations & Flow Supervisor, Full -Time

About the Role

This is a full-time opportunity, 40 weekly hours at the Philadelphia campus. The position supports hospital flow and clinical operations with 50/50 rotating shifts to meet the needs of hospital operations. Strong and direct nursing leadership experience is required. The role oversees organizational safety, clinical operations, and flow, providing day-to-day supervision of staff, acting as a liaison with physicians, patients, families, and staff, and making administrative decisions in the absence of the department manager and hospital administration.

Responsibilities

• Financial Stewardship:
  • Execute and monitor systems for consistent and appropriate resource assignment and utilization.
  • Partner with nurse manager to identify and execute annual unit-based quality improvement initiatives impacting quality, cost, and resource utilization.
  • Ensure efficient and cost-effective use of hospital resources for daily operations, clinical programming, and unit-based education.
  • Maximize IT systems to assign staff based on acuity, census, and staffing needs.
• Clinical Excellence:
  • Provide leadership in clinical excellence, personnel management, resource management, fiscal accountability, and maintaining positive working relationships.
  • Ensure regulatory compliance in environmental, financial, practice, safety, technological, and compliance areas.
  • Partner with clinical leaders to execute action plans for continuous improvement in care outcomes.
  • Execute unit plans to improve patient/family experience by identifying trends and establishing improvement systems.
  • Ensure staff compliance with systems promoting quality, efficient, and cost-effective care.
  • Resource daily operations to maintain nursing-sensitive indicator metrics at or above comparison unit means.
  • Identify improvement opportunities and develop action plans for better patient outcomes.
  • Conduct assessment rounds of all patient care areas at least once per shift, providing support, guidance, and education to staff.
  • Keep managers and directors informed about bed capacity, patient placement barriers, and the need for treat & transfer.
  • Promote problem identification, investigate incidents, facilitate resolution, and assist in documentation.
  • Act as a patient safety expert, raising concerns timely and appropriately.
  • Collaborate with physicians and nurses for appropriate patient placement and efficient patient flow.
  • Review clinical information for scheduled and emergent patient admissions.
• Professional Engagement:
  • Manage staff performance through coaching, counseling, goal setting, and appraisals.
  • Coordinate with CHOP care team colleagues for continuous improvement in systems and processes.
  • Establish innovative staff recognition programs.
  • Assess individual and team needs, deploying strategies for succession planning.
  • Align resources to support Shared Governance structure and staff participation in councils.
  • Create a work climate achieving high employment engagement.
  • Make administrative decisions and escalate issues appropriately.
  • Lead and participate in Nursing Department initiatives.
• Advancing Practice:
  • Provide opportunities for staff to practice at the full scope of their licensure.
  • Assist in developing and deploying systems for consistent resource allocation.
  • Set goals with employees to support development.
  • Support evidence-based practice by leading system improvements and measuring outcomes.
• Innovation and Learning:
  • Support evidence-based practice planning and implementation of educational programs/projects.
  • Promote evidence-based practice and generate research ideas.
  • Identify and share best practices throughout the department.

Qualifications

• Education:
  • Bachelor's Degree in Nursing (Required)
  • Master's Degree in Nursing (Preferred)
• Experience:
  • At least five (5) years of nursing experience with leadership responsibility (Required)
  • Experience as a unit leader, charge nurse, or other relevant patient flow experience (Required)
  • At least two (2) years in a pediatric setting (Preferred)
• Skills and Abilities:
  • Critical thinking and decisive judgment
  • Ability to work independently
  • Strong critical thinking skills
  • Ability to resolve issues positively
  • Excellent communication skills, both verbal and written
  • Proficient computer skills (MS Office, Kronos, EPIC, Optilink)
  • Planning and organization (long and short term)
  • Problem-solving
  • Ability to influence and act as a change agent
  • Conflict management
  • Adaptability
  • Initiative
  • Excellent leadership ability
  • Excellent judgment
• Licenses and Certifications:
  • Registered Nurse (Pennsylvania) - upon hire (Required)
  • Basic Life Support (BLS) - upon hire (Required)

Pay

SALARY RANGE: $107,200.00 - $142,100.00 Annually. Salary ranges are shown for full-time jobs. If working part-time, pay will be adjusted accordingly. Factors such as skills and experience may result in an offer above the noted range.