Hospital Logistics Expert

Why Arista? Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Our Core Values & Culture: At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another. We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

About the Role

The Hospital Logistics Expert works with the Hospital Director and Care Navigation Team to improve efficiency and quality of care by ensuring the patient journey is as efficient and transparent to all throughout the care of the patient.

Responsibilities

• Track patient progress throughout the day for drop‑off and hospitalized patients, keeping the care navigator, client, primary‑care veterinarian, and the full Arista team informed.
• Build strong relationships with the Arista specialty & emergency teams.
• Facilitate hospital teams’ ability to work as efficiently as possible by managing the flow of basic communication, including updates and information flow.
• Serve as the primary contact point for the care navigator during the day; act as a triage technician for new and existing clients as needed.
• Help develop and improve electronic tools needed to streamline and create more efficiencies in the provision of advanced care.
• Perform general hospital management duties such as handling phone calls, facilitating drop‑off/pick‑up preparation, and providing individual service support.
• Additional responsibilities as outlined in the full job description.

Requirements

• 5+ years of experience working in healthcare – veterinary technician, nurse, or relevant clinical experience.
• Strong understanding of veterinary medicine, specialty services, and emergency care.
• Comfort with medical terminology and high proficiency with Electronic Medical Record/PIMS systems to track patient treatments and case flow.
• Extremely organized and able to multitask and prioritize for an efficient working style.
• Willingness to work in‑person nights, weekends, holidays, and on‑call shifts as needed.
• Ability to lift up to 50 lb independently and over 50 lb with assistance.
• Stamina for frequent standing, bending, crouching, walking, lifting, carrying, and reaching.
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli.
• Ability to meet any position‑specific screening requirements, such as a clinical acumen assessment.

Perks & Benefits

• Health, dental, vision, disability, and life insurance.
• Competitive 401(k) retirement plan and HSA.
• Robust Employee Assistance Program and a variety of supplemental benefit offerings.
• Paid Time Off & floating holidays.
• Personal pet‑care program.
• Parental pay.
• Flexible schedules.
• Growth opportunities.