Hospital Liaison

About the role

Rotech Healthcare Inc. is a national leader in providing home healthcare solutions, including oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and more. Our team works to empower patients to manage their health from the comfort of home.

Overview and Responsibilities

The Hospital Liaison Respiratory & DME Services role involves coordinating patient discharges, ensuring timely equipment delivery, educating patients and caregivers, and supporting quality improvement initiatives. The position is based in the State of Minnesota and pays between $22.08/hr. - $23.50/hr., depending on experience.

Essential Job Duties and Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Educate patients and caregivers on proper equipment use and maintenance
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Represent the company at trade shows and professional events
• Travel to patient homes for equipment setup and follow-up using a company vehicle

Why Join Us?

Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care. Work in a collaborative healthcare environment with supportive leadership. Receive training on specialized respiratory and DME equipment. Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork.

Qualifications

• High school diploma or GED equivalent
• Experience working with medical equipment or in a healthcare setting
• Familiarity with medical billing practices and insurance reimbursement
• Knowledge of medical terminology
• At least three years of related work experience

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations