Patient Services Liaison
Job Details
We Are Looking To Grow Our Team With Patient Access And Affordability Within Methodist Health System. Ideal Candidate Embodies The Following:
- Hard working
- Team Player
- Adaptable/Flexible
- Agile mind for learning
- Solutions Oriented
- Benefits Investigations, Prior Authorizations, Denials, and Appeals Knowledge
- Pharmacy side (required)
- Medical side (preferred)
Location
This Position is Onsite at Methodist Dallas Medical Center
Hours
Monday through Friday 9am to 5pm
Responsibilities
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers.
Effectively process prior authorizations, identify and secure patient assistance and route prescriptions to the appropriate pharmacy.
Coincide with the communication between patients, providers, staff, pharmacy and payers.
Provide subject matter expertise in retail pharmacy prescription access and processing.
Routinely interface with office staff, providers and leadership to proactively identify and address areas for process improvement to drive improved patient access and prescription internalization.
For the assigned clinic(s), serve as the primary contact for high-cost prescription access and affordability.
Maintain effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.
Provide education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy.
Provide world-class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
Work with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients.
Actively contribute to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
Participate in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.
Perform backup coverage to support clients and patients in the event of absence of other assigned resources.
Perform both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate.
Display the ability to provide a high level of support from both settings.
Education
Retail pharmacy technician experience 1-3 years
Active pharmacy technician licensure / certification in the corresponding state
Skills And Knowledge
Experience working with prior authorizations and copay assistance programs
Lead tech or other leadership experience a plus (not required)
Proficiency in Microsoft Office particularly Word and Excel
Quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
High level of organization and high quality communication skills
What Cencora Offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/cencora