Patient Services Liaison

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

About the role

The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. The work will involve routine interaction with office staff to provide patient access services, communication, and guidance to ensure patients receive timely access to medication therapy. The liaison will also be responsible for establishing and maintaining strong relationships with the client and demonstrating accountability for service delivery. This role provides subject matter expertise relating to retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system’s established process.

The associate will work collaboratively with the health system client to execute established marketing and business development plans to support the increased utilization of internal health system pharmacy services. The liaison will work both independently and with other team members to facilitate benefits verification and prior authorizations services for patients.

Location: On-site roles in Hanford, CA, Reedley, CA, and Bakersfield, CA. The candidate in this position can hold either a Pharmacy Technician or Medical Assistant Certification.

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies & infusion therapies, focused on navigation of prescription-related access and affordability barriers.
• Effectively process prior authorizations, identify and secure patient assistance, and route prescriptions to the appropriate pharmacy.
• Coordinate communication between patients, providers, staff, pharmacy, and payers.
• Provide subject matter expertise in retail pharmacy prescription & infusion therapy access and processing.
• Routinely interface with office staff, providers, and leadership to proactively identify and address areas for process improvement to drive improved patient access and prescription internalization.
• For the assigned clinic(s), serve as the primary contact for high-cost prescription access and affordability.
• Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems, and other systems as specified.
• Provide education to providers, clinic staff, and patients on the value of prescription fulfillment through the client health system pharmacy.
• Deliver world-class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
• Work with the internal client pharmacy to facilitate and coordinate delivery of prescriptions to patients.
• Actively contribute to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
• Participate in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
• Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.
• Provide backup coverage to support clients and patients in the event of absence of other assigned resources.
• Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. Demonstrate the ability to provide a high level of support from both settings.
• Perform other related duties as assigned.

Requirements

• Retail pharmacy technician experience: 1-3 years.
• Active pharmacy technician licensure/certification in the corresponding state.

Skills

• Experience working with prior authorizations and copay assistance programs.
• Lead tech or other leadership experience a plus (not required).
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.).
• High level of organization and high-quality communication skills.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Pay

Full-time salary range: $73,600 - $147,290. This range reflects a national average for this job. The actual range may vary based on your locale. Ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois may be up to 10% lower than the minimum salary range and up to 12% higher than the maximum salary range.