Patient Services Liaison

About the role

The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. This role involves routine interaction with office staff to provide patient access services, communication, and guidance to ensure patients receive timely access to medication therapy. The liaison will establish and maintain strong relationships with clients, demonstrating accountability for service delivery. This position provides subject matter expertise in retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system’s established process.

The associate will work collaboratively with the health system client to execute marketing and business development plans, supporting increased utilization of internal health system pharmacy services. The liaison will work both independently and with other team members to facilitate benefits verification and prior authorizations for patients.

Location: On-site roles in Hanford, CA, Reedley, CA, and Bakersfield, CA. Candidates must hold either a Pharmacy Technician or Medical Assistant Certification.

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies and infusion therapies, focusing on navigating prescription-related access and affordability barriers.
• Process prior authorizations, identify and secure patient assistance, and route prescriptions to the appropriate pharmacy.
• Coordinate communication between patients, providers, staff, pharmacy, and payers.
• Provide subject matter expertise in retail pharmacy prescription and infusion therapy access and processing.
• Interface routinely with office staff, providers, and leadership to proactively identify and address areas for process improvement to drive better patient access and prescription internalization.
• Serve as the primary contact for high-cost prescription access and affordability for assigned clinic(s).
• Maintain effective communication with stakeholders and ensure appropriate documentation within electronic health records, pharmacy dispensing systems, and other specified systems.
• Educate providers, clinic staff, and patients on the value of prescription fulfillment through the client health system pharmacy.
• Deliver world-class customer service and timely execution of assigned tasks to build trust and satisfaction with patients and providers.
• Work with the internal client pharmacy to facilitate and coordinate prescription delivery to patients.
• Contribute to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
• Participate in client and clinic meetings, contributing content and leading discussions related to prescription access as needed.
• Support the clinic during operating hours and work extended hours when necessary to ensure patients receive their medication and complete business plan objectives.
• Provide backup coverage to support clients and patients in the absence of other assigned resources.
• Work both in clinic (or multiple clinics as assigned) and from an approved remote location as client needs dictate, demonstrating the ability to provide high-level support from both settings.
• Perform other related duties as assigned.

Requirements

• 1-3 years of retail pharmacy technician experience.
• Active pharmacy technician licensure/certification in the corresponding state.

Skills

• Experience working with prior authorizations and copay assistance programs.
• Lead tech or other leadership experience (preferred but not required).
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to quickly learn other systems and programs (e.g., pharmacy dispensing software, electronic health records).
• High level of organization and strong communication skills.

Benefits

Cencora provides compensation, benefits, and resources that enable a highly inclusive culture and support team members’ ability to live with purpose every day. Benefits include:

• Medical, dental, and vision care.
• Comprehensive wellness support focusing on physical, emotional, financial, and social aspects, including:
• Backup dependent care.
• Adoption assistance.
• Infertility coverage.
• Family-building support.
• Behavioral health solutions.
• Paid parental leave.
• Paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Employee resource groups and volunteer activities.

Pay

Full-time salary range: $73,600 - $147,290 (national average). The actual range may vary based on locale. Ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois may be up to 10% lower than the minimum or 12% higher than the maximum salary range.