Hospital Liaison

About the role

Hospital Liaison – Respiratory & DME Services serves as a vital connection between hospital staff and Rotech’s home care services. The role works with Case Management and Continuing Care teams to ensure smooth patient transitions requiring Respiratory Therapy and Durable Medical Equipment (DME) at home, coordinating discharge planning, facilitating timely equipment delivery, and educating patients and caregivers on safe equipment use.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Educate patients and caregivers on proper equipment use and maintenance
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Represent the company at trade shows and professional events
• Travel to patient homes for equipment setup and follow‑up using a company vehicle

Requirements

Employment is contingent on a background check (company‑wide) with an individualized assessment per applicable law, drug screen when applicable, compliance with healthcare facility credentialing process when applicable, and a valid driver’s license in the state of residence with a clean driving record when applicable.

Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to perform the essential functions. Any education requirements mandated by federal, state, or local law, regulation, licensing, or customer contract apply.

Qualifications

Preferred: high school diploma or GED equivalent; experience working with medical equipment or in a healthcare setting; familiarity with medical billing practices and insurance reimbursement; background in medical administration and record management; at least three years of related work experience; knowledge of medical terminology.

Skills

• Perform basic mathematical calculations accurately
• Communicate clearly and professionally in English, both verbally and in writing
• Interpret and respond to various forms of communication (verbal, written, visual)
• Handle sensitive information with discretion and confidentiality
• Stay organized, manage time effectively, and solve problems independently
• Work well both independently and as part of a collaborative team
• Maintain attention to detail while managing multiple tasks
• Use email and internet for communication and research
• Navigate Microsoft Outlook, Word, and Excel
• Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
• Safely load, unload, and secure equipment according to company policy
• Understand and operate home respiratory equipment and supplies
• Troubleshoot and perform basic mechanical repairs on equipment

Physical & Environmental Demands: lifting and transporting equipment up to 65 lbs; sitting, standing, walking, talking, and listening throughout the day; close visual work with small print on screens and paperwork; regular contact with patients and equipment, with potential exposure to pathogens; driving a company vehicle for the majority of the workday.

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non‑exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA