Hospital Liaison

Eden East is a portfolio of skilled-nursing communities on the East Coast. As an industry-leading provider of post-acute care, Eden is dedicated to changing the way healthcare is delivered. We cultivate a family-like environment to ensure our residents are treated like family.

About the role

The Hospital Liaison is responsible for generating and managing leads in referring hospitals, ensuring expectations for quality mix, occupancy rates, conversion ratios, and admission growth.

Responsibilities

• Meet with potential customers prior to admission to assist in “closing” the sale and obtain personal information that can be used by the facility to enhance the resident experience.
• Make sales calls to hospital social workers, case managers, physicians, administrators, home health and hospice agencies, families, and other individuals capable of directing referrals.
• Demonstrate growth in hospital referrals through increased overall occupancy and quality mix in the assigned building, with a primary focus on attaining goals for conversion rates.
• Coordinate with other departments to ensure all patient expectations are met.
• Develop referrals from hospital discharge planning departments, emergency and therapy departments, physicians, case managers, insurance companies, and other referral sources.

Requirements

• Bachelor’s degree preferred; considerable experience in a comparable position will be considered in lieu of a degree.
• Two years of sales experience, preferably in healthcare services, products, or pharmaceuticals.
• Good financial and management skills.
• Ability to adapt to a flexible work schedule and occasional overnight travel.
• Ability to relate positively, effectively, and appropriately with hospital personnel, residents, families, community members, volunteers, and facility staff.
• Special interest in, and a positive attitude about, working with short- and long-term care residents and the elderly.
• Ability to effectively communicate with a diverse range of audiences and settings.
• Ability to read, write, speak, and understand English.
• Meets all health requirements, as required by law.
• Basic computer knowledge and ability with an aptitude to learn company applications (Microsoft Office, Excel, email, Outlook, Internet Explorer).

Physical Demands

• Primary activities involve driving, walking, and talking.
• Involves sitting and standing; being on the move throughout the day.
• Travel: 90% (traveling to/from and within assigned hospitals and referral sources).