Hospital Liaison

About the role

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in the discharge of patients who require durable medical equipment (DME). This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

Responsibilities

• Attends daily discharge planning meetings where applicable, records patient needs, and communicates patient information to DASCO staff for benefits verification and inventory confirmation.
• Meets with patient, family, or caregiver to review discharge, equipment needs, and identify any additional needs.
• Delivers equipment to patient’s room for home transition, educates patient/family/caregiver on use, care, and maintenance of equipment, completes necessary paperwork, and accurately answers all questions.
• Maintains working knowledge of home medical equipment and DASCO products and services.
• Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
• Supports a variety of branch operation functions as needed, which may include inventory, records-keeping, working reports, cross-training in the branch, and order-entry, while maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.
• Encourages and grows relationships with hospital partnership team members.
• Performs other duties as assigned by the branch office manager.

Requirements

• High School diploma or GED equivalent.

Preferred:

• Associate’s degree in a related field.
• Six months’ experience in healthcare, medical, insurance, or DME customer service role.

Skills

• Communication Proficiency
• Compliance
• Customer service / Client focus
• Empathy
• Stress Management

Schedule

This is a full-time position, typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but hours are subject to change based on branch needs.

Work Environment

This job operates primarily in a hospital setting and also spends some time in a professional office. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The employee is typically required to sit, walk, and frequently stand. Occasionally required to climb or balance, stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Travel

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.