Hospital Liaison

About the role

The Hospital Liaison role involves serving hospital clients as an expert resource and service-oriented partner in the discharge of patients requiring durable medical equipment (DME).

Responsibilities

• Attends daily discharge planning meetings to record patient needs and communicate information to DASCO staff for benefits verification and inventory confirmation.
• Makes home visits to review discharge plans, equipment needs, and identify additional needs for patients, families, or caregivers.
• Delivers medical equipment to patients' rooms, educates them on equipment use, care, and maintenance, and completes necessary paperwork.
• Maintains knowledge of home medical equipment and DASCO products and services.
• Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
• Supports various branch operations, including inventory management, records-keeping, report writing, cross-training, and order entry, while ensuring compliance with relevant policies and regulations.
• Encourages and strengthens relationships with hospital partnership team members.

Requirements

• High School diploma or GED equivalent.
• Prior experience in healthcare, medical, insurance, or DME customer service preferred.
• No additional qualifications required.

Qualifications

• Communication proficiency.
• Compliance with healthcare regulations.
• Customer service and client focus.
• Empathy and stress management skills.

Skills

• Knowledge of home medical equipment and DASCO products and services.
• Ability to manage consignment accounts efficiently.
• Strong interpersonal and communication skills.
• Ability to maintain HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and other regulatory compliance.

Benefits

Not specified.

Pay

Not specified.

Schedule

This is a full-time position, operating Monday through Friday from 8:00 a.m. to 5:00 p.m., with potential for change based on branch needs. Overnight travel may be required for continuing education and meetings at the corporate office.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

The job operates primarily in a hospital setting and also requires some time in a professional office. The employee must sit, walk, stand, stoop, kneel, crouch, or crawl frequently. The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Physical Demands

The employee must have the ability to sit, stand, walk, stoop, kneel, crouch, or crawl frequently. They must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities include close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Travel

Some travel is required between the branch and hospital location, and overnight travel may be required for continuing education and meetings at the corporate office.