Hospital Care Management Manager

Scope

Manages a department with operations primarily 24/7 (requiring overnight and non-traditional hours of support for escalations).

Essential Functions

• Oversees care management, ensuring daily efficiency in operations and staffing, allocate resources, and contribute to executive decisions.
• Supports budgeting, revenue cycle processes, and compliance with financial goals.
• Leads hiring, training, retention, and performance evaluation while fostering professionalism.
• Ensures patient safety, quality care, compliance, and best-practice collaboration.
• Drives patient satisfaction programs and mentor staff in service excellence.
• Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration.
• Drives high-impact change initiatives, monitors key performance indicators, and leads quality assurance efforts.
• Leads strategic initiatives to support enterprise KPI’s and outcomes, manages transitions, and involves staff in decision-making.
• Implements best practices, drives quality enhancements, and optimizes operational effectiveness.

Minimum Qualifications

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW) in state of practice.
• Bachelor’s degree in Nursing or Master’s degree in Social Work from accredited institution (degree verification required).
• Care Management certification within 24 months of hire or promotion into role.
• Demonstrated care management experience.

Preferred Qualifications

• Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area.
• LCSW Licensure.

Physical Requirements

• Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. Includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.). May be expected to stand in a stationary position for an extended period of time.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Pay Range

Pay Range: $51.73 - $79.87 Exempt

Benefits

Benefits Eligible: Yes
FTE: Full time
Shift: 8:30am - 5:00pm.
Requires 24-hour and weekend leadership accountability for operations in the Emergency Departments and Acute hospital units which may require onsite support for escalations.

Job Specifics

Job Specifics: Click learn about additional Intermountain benefits

Required

• LCSW LICENSURE
• Location: LDS hospital, requires travel to Riverton and Alta View hospitals to support Care Management operations.

Qualifications

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW) in state of practice.
• Bachelor’s degree in Nursing or Master’s degree in Social Work from accredited institution (degree verification required).
• Care Management certification within 24 months of hire or promotion into role.
• Demonstrated care management experience.