Hospital Billing Analyst II- Epic

Provides support on the configuration and optimization of Epic Electronic Health Record (EHR) applications to ensure seamless clinical and business operations. Serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of Epic tools. Leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

Responsibilities

• Provides advanced support to end-users by diagnosing, resolving, and documenting complex technical issues efficiently and effectively.
• Configures applications based on individual user and departmental requests, ensuring system functions align with workflows for operational and clinical end-users.
• Develops, updates, and administers training sessions and educational resources for end-users to support upgrades, new associate onboarding, and workflow changes.
• Leads system and quality assurance tests for upgrades, patches, and feature rollouts, mitigating end-user disruption and ensuring high-quality outcomes.
• Partners with clinical and operational teams to review current workflows and identify opportunities for optimization using Epic capabilities.
• Troubleshoots applications and collaborates with technical teams and Epic support for incident resolution escalations.
• Documents and tracks end-user reported incidents in a ticketing management system to ensure timely follow-up and resolution.
• Collaborates with teams in Epic governance processes, change control, and enhancement requests to ensure system integrity and alignment with enterprise goals.

Requirements

• Associate’s degree in Information Technology, Healthcare, Business Administration, or a relevant field.
• Two (2) years of experience in an EHR support role or Healthcare IT.
• Accreditation in required Epic specialty prior to start date and maintained.
• Four (4) years of experience in an EHR support role or Healthcare IT may substitute for education requirement.

Skills

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Intermediate knowledge of Epic modules and configuration tools.
• Strong problem-solving and troubleshooting abilities.
• Understanding of healthcare workflows, both operationally and clinically.
• Ability to communicate technical concepts to non-technical users.
• Strong organizational skills and ability to manage multiple tasks.

Preferred Qualifications

• Four (4) years of experience in an Epic EHR support role or Healthcare IT.
• Relevant Healthcare Technology Certifications, such as:
  • Certified Healthcare Technology Specialist (CHTS).
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS).
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS).
  • Other relevant certifications in Healthcare Technology.

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• Exposure to inside environments with varied temperatures, air quality, lighting, and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule

Full-Time, days.