Hospital Answering Service Operator

TEKsystems · Boston, MA · Yesterday

On-siteManufacturing$22–$25/hrContract

Description

Top Must Haves:

Someone who's looking to learn, avid learner
Competitive Edge
Flexibility in schedule (10 hours of availability to be scheduled)
Someone with positive attitude
Good tenure
Near perfect Attendance needed

Customer Service Reps

Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact.

KPI's

85% of calls within 30 seconds

Schedule

Not set shifts; instead, there is a window allowing flexibility when scheduling.
Must work every Saturday or Sunday.
Schedules are made typically 3-4 weeks in advance.
All shifts require working every Saturday or a Sunday.
Will work between 7am-6pm, but not 7am-6pm.
May have Saturday and another day off during the week, may not be consecutive days off.

Requirements

A true professional, someone who is reliable, a fast learner, and self-sufficient.
A good phone presence and good communication skills are a must.
Proven tenure within their roles.
Must be able to type at least 40WPM.
Familiar with medical terminology is a plus.
Some call center experience is a must.

Skills

Customer service
Call center
Data entry
Inbound call
Customer support
Health care
Customer service call center
Insurance

Details

Customer service
Call center
Data entry
Inbound call

Additional Skills & Qualifications

Reliable - On time
Good Call quality
Courteous
Experience Level - Expert Level

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston, MA.

Application Deadline

This position is anticipated to close on Aug 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.