Hospice Administrator II

About the role

The Administrator Non RN II provides strategic leadership and operational oversight for an assigned Hospice location with a mid-sized census. Appointed by the Governing Body, this role oversees and leads day-to-day operations, including managing and directing interdisciplinary teams, ensuring the delivery of high-quality, patient-centered care, and fostering a culture of compassion, respect, and integrity to meet business and organizational goals, regulatory standards, and community needs.

Responsibilities

• Provides leadership for a mid-sized hospice program, accountable for clinical quality, operational performance, and balanced, sustainable census growth.
• Demonstrates a commitment to excellence through focusing on quality care and/or service.
• Incorporates continuous quality improvement principles in day-to-day activities.
• Uses statistical and qualitative information to manage quality.
• Requires employees to exhibit technical knowledge and effective skill education related to their job.
• Promotes and monitors compliance with requirements and standards established by accrediting or licensing agencies, regulatory agencies, and state or federal law relevant to areas of responsibility.
• Ensures that policies and procedures are followed.
• Accepts responsibility for remaining current in the latest trends, developments, and technologies relative to area of work by actively pursuing self-development, attending in-services, and circulating relevant information to appropriate employees.
• Develops, recommends, and implements policies and procedures, in collaboration with the Governing Body, that guide and support the provision of services.
• Manages Human Resources effectively, showing consistency between words and actions.
• Promotes positive communications and keeps employees informed of changes by ensuring meetings with appropriate staff are conducted and documented.
• Promotes/provides for core orientation plus location and job-specific orientation, in-service training, and continuing education for employees, volunteers, and contract personnel.
• Conducts educational programs for outside agencies as deemed necessary.
• Recommends a sufficient number of qualified and competent persons to provide services.
• Responsible for the selection, supervision, and evaluation of interdisciplinary team members.
• Collaborates with the Governing Body, Corporate leadership, and employees to establish goals and standards for performance; reviews and monitors progress regularly and redirects efforts where goals are not being met.
• Determines qualifications and competence of employees.
• Completes all performance evaluations prior to the due date.
• Takes appropriate and timely action in disciplinary situations; documents actions taken in accordance with policy.
• Makes appropriate assignments among employees in accordance with their personal abilities and limitations; ensures fair and consistent workload distribution.
• Manages Office Operations effectively, directing multiple teams of the assigned location, if applicable.
• Plans and organizes tasks and resources to achieve strategic goals and objectives.
• Consistently demonstrates the ability to recognize, establish, and deal with priorities.
• Measures progress toward set goals; takes corrective action on projects, as appropriate.
• Considers the impact of department/location/provider decisions on the overall functioning of the company and its hospice affiliates.
• Reviews and analyzes facts of a situation when developing a plan of action; considers all relevant information to make the most informed decision possible.
• Achieves predetermined objectives and goals.
• Participates in selecting outside sources for needed services.
• Ensures contract management is maintained for services from outside vendors/providers.
• Assesses and improves branch/department performance as well as individual team's performance.
• Ensures documentation of services is accurate and timely.
• Monitors and supervises quality of patients' care of assigned location(s).
• Processes emergency calls and requests for assistance.
• Assists with problem-solving for patients in all settings.
• Prepares, monitors, and reviews monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
• Makes recommendations for service area regarding market opportunities for new programs or services.
• Ensures accuracy of marketing materials, public information materials, and activities.
• Provides a safe environment for patients, visitors, customers, and associates.
• Investigates and completes detailed reports of any incidents/accidents, grievances, complaints, medication errors, and other problems within the time frames established by policy, and implements corrective and/or preventive action immediately.
• Works with physicians, patients, families, staff, and others regarding problems, needs, and concerns.
• Responsible for supervision and evaluation of family satisfaction surveys.
• Incorporates safety topics into staff meetings.
• Regularly reviews safety policies and procedures (to include the Emergency Preparedness Plan); ensures that all employees are oriented to and understand their role in safety policies and procedures.
• Manages Financial Resources prudently and effectively.
• Completes financial reviews on the recommended schedule.
• Ensures budget worksheets are completed and submitted by scheduled deadlines.
• Ensures annual expenditures are within the annual budget except where variances are volume-driven and have been approved.
• Anticipates resource needs, and budgets are planned to meet those needs within known parameters.
• Justifies budget variances on a regularly scheduled basis.
• Continually seeks ways to reduce costs without affecting quality.
• Controls use of overtime and temporary personnel except when justified by increased volume or decreased staffing levels.
• Recommends space and other resources for needed services.

Requirements

• Bachelor’s degree in Business Administration or related field; or equivalent experience and knowledge required.
• Master’s degree in business or related field preferred.
• 3+ years of experience in hospice, home health, or healthcare operations leadership.
• Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
• Proven ability to manage teams, budgets, and interdisciplinary operations.
• Exceptional communication, organizational, and leadership skills.
• Commitment to high-quality, compassionate care for patients and families.
• Current automobile insurance and valid driver’s license.

Benefits

Benefits for all associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)