Hospice Administrative Assistant – Multi-Location Support

About the role

Ovation Hospice is dedicated to providing compassionate, high-quality hospice care to patients and families during significant moments in their lives. Our team collaborates across Salt Lake City, Denver, and Phoenix locations to ensure patients and families receive exceptional support and care. We are seeking a Hospice Administrative Assistant to join our Denver team and offer centralized administrative and phone support across all three Ovation Hospice locations.

Key Responsibilities

• Multi-Location Phone Support
• Answer incoming calls for all three Ovation Hospice locations
• Professionally greet patients, families, referral sources, vendors, and community partners
• Accurately identify the purpose of each call and route it to the appropriate team member
• Take clear and accurate messages and ensure appropriate follow-up
• Recognize time-sensitive or urgent calls and communicate them appropriately
• Maintain a professional, compassionate, and helpful phone presence
• Denver Office Support
• Provide general administrative support for the Denver office
• Receive and distribute mail, packages, and deliveries
• Avoid ordering and maintaining office supplies
• Help maintain an organized, clean, and welcoming office environment
• Assist with filing, scanning, copying, data entry, and other administrative tasks
• Support meetings, team events, and other office needs
• Aid the Administrator and leadership team with administrative projects as needed
• Hospice Administrative Support
• Affiliate with maintaining organized administrative records and documentation
• Support the team with basic administrative tasks related to patient and employee needs
• Maintain confidentiality and follow HIPAA requirements
• Communicate professionally with patients, families, facilities, referral partners, vendors, and employees
• Aid other team members as needed to help ensure smooth day-to-day operations

What We're Looking For

• The Ideal Candidate
• Is compassionate and professional
• Is friendly and comfortable speaking with people over the phone
• Is organized and detail-oriented
• Is dependable and able to work independently
• Is comfortable managing multiple phone calls and competing priorities
• Is a strong communicator
• Is comfortable using computers, email, Microsoft Office, and other office systems
• Is able to maintain confidentiality and handle sensitive information appropriately
• Is someone who enjoys being part of a team and helping wherever needed
• Preferred Qualifications
• Previous healthcare, hospice, home health, senior care, medical office, or customer service experience preferred
• Previous administrative or receptionist experience is a plus
• Hospice experience is helpful but not required
• A high school diploma or equivalent preferred

Schedule

The position will be based in our Denver office and will provide phone support for all three Ovation Hospice locations. The schedule is part-time, Monday through Friday.

Pay

The compensation is $19–$21 per hour, depending on experience. Ovation Hospice offers a competitive benefits package and the opportunity to grow with an organization that is passionate about providing exceptional hospice care.