Homewood Suites Lawton - Front Desk Agent

About the role

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. The hotel is conveniently located off I-44, within a short distance of the Central Mall, Great Plains Technology Center and the Wichita Mountains Wildlife Refuge. Guests enjoy beautifully decorated suites with home-like comforts, a fitness center, event space, seasonal outdoor pool (Memorial Day to Labor Day), complimentary hot full breakfast each day, and an evening social offered Monday through Thursday. Only 4 miles from Fort Sill Army Base, it's ideal for visitors to service members or base graduations.

Responsibilities

• Guest Service Superstar: Bring warm vibes and top-tier service that make guests feel right at home; handle questions and requests to make stays unforgettable.
• Communication Champ: Communicate clearly, confidently, and with a smile to guests and team members, keeping information flowing smoothly.
• Quick-Thinking Problem Solver: Address challenges promptly, think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details; keep everything organized and running like clockwork.

Requirements

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• After an initial waiting period, full‑time positions are eligible for a competitive benefits package.
• Daily Pay (ask your recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.