Homewood Suites Columbia SC - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service that makes guests feel at home and creates unforgettable stays.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve challenges quickly and effectively, turning potential issues into positive experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
• Open availability required.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Our extended stay hotel is located near downtown Columbia, between I-126 and Highway 176, a mile from the Riverbanks Zoo (linked with the Riverbanks Botanical Garden). Downtown Columbia, the University of South Carolina, and the South Carolina State House are all within four miles.

Guests can rejuvenate in our fitness center and enjoy fully equipped in-suite kitchens, free hot breakfast, and complimentary evening social events Monday through Thursday.

Join us in a supportive and collaborative work environment where you’ll feel like part of a family. We celebrate successes and offer a place where you can grow, succeed, and belong.