Homeowner Relations Coordinator

About the role

At Pinnacle Lodging, we're looking for a Homeowner Relations Coordinator who brings equal parts warmth and hustle. This role is the intersection of genuine hospitality and problem-solving. You'll be the reason owners entrust us with their most valuable asset here in Colorado, and the reason they recommend us to all their neighbors. You'll own aspects of the relationship end-to-end, spot opportunities to deepen it, and contribute directly to the growth of our business. If you show up for people, take pride in the details, and find energy in both serving and selling, this role is for you. This is an in-person role based out of our offices in Frisco and Breckenridge, CO. Some weekend availability may be required.

Responsibilities

• Participate in New Owner Outreach. Be a point of contact for potential homeowners across Eagle, Summit County, and beyond. Anticipate homeowner questions based on industry trends, locate growth areas, and work with the Business Development Team to meet growth goals.
• Provide Thoughtful, Personalized Service. Build genuine relationships with owners and take the time to understand what matters most to them. Connect with services, amenities, and local experiences to enhance our offerings.
• Work as a Team. Collaborate closely with the Business Development Team and other Pinnacle Lodging teams to deliver seamless, coordinated service.
• Keep Operations Running Smoothly. Manage workload, coordinate with contractors and homeowners as needed, and ensure every commitment we make is kept, on time and at the standard Pinnacle is known for.

Requirements

• Warm, professional communication, written and verbal, with a natural ability to connect with people and recognize a sales opportunity without it feeling like one.
• Experience in hospitality, tourism, or customer service. You've been in environments where the bar is high and you've met it.
• Grace under pressure. Challenging situations don't rattle you. You handle them with tact and come out the other side with the relationship intact.
• Adaptability. No two days here look alike, and you're energized by that, not exhausted by it.
• Comfort with Microsoft Office and CRM tools to track client interactions and activity.

About Us

At Pinnacle Lodging, our success isn't just built on the properties we manage or the services we provide. It's built on our people. We are a team driven by passion, collaboration, and a shared commitment to creating exceptional experiences. As a leader in the luxury vacation home industry, we specialize in property management and vacation rentals. But what sets us apart is our culture. We push boundaries, embrace challenges, and grow together. We balance professionalism with authenticity and confidence with humility. Success here isn't just about business growth. It's about the relationships we build, the experiences we create, and the meaningful impact we make every day.

Why Join Us

• Award-Winning Culture: Be part of a people-first company that’s recognized for excellence. Our culture is what sets us apart – we support each other, celebrate wins together, and push for continuous growth.
• Meaningful Work: Support multiple teams that are creating remarkable homes and experiences in Colorado’s most beautiful places.
• Every Day is Different: Variety, flexibility, and a great environment to learn, grow, and contribute across the business.

Benefits

• Compensation starts at $67,000/annually based on experience and skill level.
• 3 weeks of Annual Paid Time Off.
• 16 Paid Volunteer hours annually.
• Health Insurance options available, with Dental and Vision options.
• Cell Phone and Mileage Reimbursements.