Homeless Response Coordinator

Position Title: Homeless Response Coordinator FLSA Status: Full-time (40 hours/week), Non-Exempt (hourly) Pay: $27.93/hour Schedule: Monday - Friday (Sat/Sun off), 11:00 am - 7:30 pm Location: Downtown San Diego Bilingual in Spanish and English highly preferred! Why this job? � Total Rewards Package Bi-Weekly PaychecksMedical Coverage; Dental Coverage; Vision CoverageDiscounted MTS Transit Pass (only $21 per month)Earn up to 15 days of Paid Vacation annually5 days of Paid Sick Time annually401K Plan + Employer Match (eligible after 6 months of employment)Employee Assistance Program Position Summary The Homeless Response Team Member provides compassionate, client-centered outreach and support services to individuals experiencing homelessness. This role requires field-based work throughout the entire shift, building trusting relationships, addressing immediate needs, connecting clients to resources, and supporting harm reduction and mental health�informed interventions. Staff must be committed to dignity, respect, and safety for all clients served. Essential Duties And Responsibilities Conduct street, encampment, and community-based outreach to individuals experiencing homelessnessBuild rapport and maintain respectful, nonjudgmental relationships with clientsProvide trauma-informed, client-centered support focused on safety, stability, and self-determined goalsSupport individuals with mental health needs using de-escalation and harm reduction practicesConnect clients to housing, medical, behavioral health, substance use, and social service resourcesAdminister or support use of Naloxone (Narcan) when necessary and follow emergency protocolsDocument outreach activities, client interactions, and referrals using computer-based systemsCoordinate with internal teams, community partners, first responders, and service providersRespond to crises in the field and provide basic first aid/CPR as neededMaintain flexibility and resourcefulness to respond to changing field conditionsPlease note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.** Work Environment & Physical Requirements Response Coordinators will be on their feet for the entire shiftLunch and breaks are taken in the fieldMust be able to lift and carry up to 50 poundsWork is performed outdoors in varying weather conditionsRequires walking, standing, bending, and reaching for extended periods Other Qualifications Experience working with unhoused or marginalized populationsMental health experience, including crisis response or supportOutreach experience in community or field-based settingsDemonstrated commitment to harm reduction principlesCompassionate, empathetic, and client-centered approachAbility to multitask and prioritize in fast-paced environmentsStrong problem-solving and resource-navigation skillsBasic computer skills for documentation and communicationCurrent or ability to obtain:CPR certificationFirst Aid certificationNaloxone (Narcan) training Preferred Skills Strong communication and interpersonal skillsAbility to work independently and as part of a teamCultural humility and respect for diverse lived experiencesFlexibility and adaptability in unpredictable environments Pre-employment Requirements This position is contingent on successfully passing a: Criminal Background Check,Pre-employment Drug Screening,Motor Vehicle ReportPre-employment Physical DSDP is an Equal Employment Opportunity employer. About The Downtown San Diego Partnership The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization�s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region. It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District � otherwise known as Clean & Safe � which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown�s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $19.6 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org. Our Values Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders. Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge. Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do. Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust. Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment. Inclusiveness and diversity: We honor the inherent value of every individual�s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one�s authentic self. Our Commitment to Diversity, Equity, and Inclusion At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego. DSDP is an Equal Employment Opportunity employer.