Homeless Response Coordinator

About the role

The Homeless Response Coordinator provides compassionate, client-centered outreach and support services to individuals experiencing homelessness. This role requires field-based work throughout the entire shift, building trusting relationships, addressing immediate needs, connecting clients to resources, and supporting harm reduction and mental health-informed interventions. Staff must be committed to dignity, respect, and safety for all clients served.

Responsibilities

• Conduct street, encampment, and community-based outreach to individuals experiencing homelessness
• Build rapport and maintain respectful, nonjudgmental relationships with clients
• Provide trauma-informed, client-centered support focused on safety, stability, and self-determined goals
• Support individuals with mental health needs using de-escalation and harm reduction practices
• Connect clients to housing, medical, behavioral health, substance use, and social service resources
• Administer or support use of Naloxone (Narcan) when necessary and follow emergency protocols
• Document outreach activities, client interactions, and referrals using computer-based systems
• Cookp with internal teams, community partners, first responders, and service providers
• Respond to crises in the field and provide basic first aid/CPR as needed
• Maintain flexibility and resourcefulness to respond to changing field conditions

Requirements

• Experience working with unhoused or marginalized populations
• Mental health experience, including crisis response or support
• Outreach experience in community or field-based settings
• Demonstrated commitment to harm reduction principles
• Caregiving, empathetic, and client-centered approach
• Ability to multitask and prioritize in fast-paced environments
• Strong problem-solving and resource-navigation skills
• Basic computer skills for documentation and communication
• CPR certification
• First Aid certification
• Naloxone (Narcan) training

Qualifications

• Experience working with unhoused or marginalized populations
• Mental health experience, including crisis response or support
• Outreach experience in community or field-based settings
• Demonstrated commitment to harm reduction principles
• Caregiving, empathetic, and client-centered approach
• Ability to multitask and prioritize in fast-paced environments
• Strong problem-solving and resource-navigation skills
• Basic computer skills for documentation and communication
• CPR certification
• First Aid certification
• Naloxone (Narcan) training

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Cultural humility and respect for diverse lived experiences
• Flexibility and adaptability in unpredictable environments

Benefits

• Bi-Weekly Paychecks
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan + Employer Match (eligible after 6 months of employment)
• Employee Assistance Program

Pay

$27.93/hour

Schedule

11 am - 7:30 pm or 7 am - 3:30 pm