Homeless Outreach Clinical Supervisor - HS019

About the role

The Housing Outreach Supervisor is responsible for overseeing the implementation and day-to-day operations of the homeless outreach and housing placement services. This position provides clinical supervision and oversight for QMHA staff providing street outreach, housing placement, and short-term housing retention services in the community.

Responsibilities

• Provide administrative and clinical supervision for staff providing street outreach, engagement, housing placement, and short-term housing retention services to individuals and families experiencing homelessness, with a focus on providing culturally specific services for Native Americans.
• Accompany outreach staff in the field as needed to help engage homeless adults, Veterans, and families to better support staff and client.
• Ensure Housing First, Trauma Informed Care, and Assertive Engagement principles are utilized in delivery of services.
• Ensure compliance with grant and contract requirements, including reports and service documentation; conduct regular reviews of paper charts and electronic records; collaborate with the Housing Operations Supervisor to ensure timely and thorough data collection, and assist with regular reports as needed.
• Ensure appropriate service data is maintained within multiple database systems, including Athena, RPMS and HMIS.
• Collaborate extensively with community partners, property managers and other NARA NW programs to ensure positive relationships and access to resources for NARA NW participants.
• Provide clinical consultation to outreach staff working with persons experiencing behavioral health crises; provide crisis assessment, management, and intervention as needed.
• Be able to engage in outreach activities to support team members with severe weather outreach and complete Coordinated Housing Access assessments (MSST) in the community.
• Manage and help cover Coordinated Housing Access drop-in services and housing assessment hours at Totem Lodge.

Requirements

This is an In-person position, Monday through Friday, 8:30am - 5:00pm. Exempt, Salaried.

Qualifications

• Bachelor's degree in Social Work, Public Health, Psychology, or related field.
• At least 3 years of experience in homelessness services, preferably in a supervisory capacity.
• Experience with Assertive Engagement and Housing First principles.
• Knowledge of trauma-informed care and cultural competency.
• Ability to work independently and collaboratively with diverse teams.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly in using HMIS and Athena.

Skills

• Excellent organizational and time management skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with community partners and stakeholders.
• Proficiency in MS Excel and Google Sheets for data management.

Benefits

NARA NW offers a comprehensive benefits package which includes:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Flexible Spending Accounts
• Retirement Plan
• Professional Development Opportunities

Pay

$65,750.00 - $88,000.00 Exempt, Salaried