Homeless Management Information System Support Specialist

Core Responsibilities

• Provide HMIS user training to staff of community homelessness services agencies and CoC grant partners.
• Answer technical support questions, respond to Help-Desk email inquiries, and assist agencies with their program funding source HMIS data export and/or repository uploads.
• Identify data quality problems and assist agencies in addressing data quality issues to ensure all data entered in HMIS is current, accurate, and up to date.
• Run monthly data quality reports for CoC agencies and assist with routine data quality checks.
• Create and maintain up-to-date and user-friendly HMIS manuals and training materials.
• Maintain appropriate HMIS User records and documentation of training, user activation/deactivation, technical support provided, meeting minutes, and site visits.
• Establish sound working relationships with area non-profit organizations.
• Assist and support HMIS Administrator in facilitation of HMIS User Meetings.
• Aid the Central Intake program by inputting and updating HMIS data, maintaining shelter waitlists and By-Name Lists (BNL), and ensuring data accuracy.

Qualifications

• Bachelor’s degree in a data-related field, such as data science, statistics, or information technology, preferred.
• A two or four-year degree in social sciences, urban planning, public policy, community development or other experience may be substituted if relational database or SaaS experience and strong MS Excel skills are demonstrated.
• Minimum of 1 year of experience with relational databases or SaaS software required.
• Strong computer skills, including MS Office products (Word, Excel, PowerPoint, and SharePoint).
• Excellent problem-solving skills with a solution-focused approach.
• Experience presenting to or training users of all skill levels, while empowering them with tools to address their data quality issues.
• Familiarity with homeless services, Continuum of Care, or other human service systems.
• Demonstrated ability to work independently with minimum supervision and as part of a high-performing team.
• Ability to multitask and maintain multiple projects simultaneously.
• Intermediate to advanced data entry, analysis, and reporting skills.
• Commitment to excellence and passion for the mission of United Way of Summit & Medina.