IT Support Specialist

About the role

The Field Support Specialist / IT Support Specialist serves as Dorman's onsite technology representative and is responsible for delivering exceptional end-user experiences while supporting enterprise technology initiatives, facility operations, and business-critical systems. This role requires flexibility to support projects, technology deployments, major incidents, site expansions, acquisitions, office relocations, warehouse operations, and occasional after-hours activities. The position acts as the primary smart hands resource for End User Services, Technical Services, Information Security, SAP, and managed service partners. Field Support Specialists are expected to proactively identify opportunities for service improvement, maintain operational readiness, and contribute to the successful execution of IT initiatives across the enterprise. This role is on site Monday through Friday, 8AM to 4:30PM.

Responsibilities

Technology Support

• Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
• Perform equipment deployment, replacement, refresh, and lifecycle activities.
• Resolve incidents and fulfill service requests according to established service levels.
• Provide hands-on support for infrastructure, networking, security, and application teams.

Project Delivery

• Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
• Support implementation activities during evenings, weekends, or maintenance windows when required.
• Assist with project planning, testing, validation, and go-live activities.

Operational Excellence

• Maintain site documentation, runbooks, SOPs, and knowledge articles.
• Identify recurring issues and recommend improvement opportunities.
• Participate in cross-functional training and rotational development programs.
• Support major incident response and business continuity activities.

Customer Engagement

• Build strong relationships with contributors, site leadership, and business partners.
• Serve as a trusted technology advisor for supported facilities.

Requirements

Key Expectations

• Execute standard support procedures independently.
• Support device deployments and technology rollouts.
• Participate in project activities as assigned.
• Develop technical and business knowledge of Dorman operations.
• Demonstrate strong customer service and communication skills.

Typical Scope

• Single location support
• Assigned project participation
• Standard incident resolution
• Asset deployment and lifecycle execution

Education / Experience

• Experience: 0-3 years of IT experience
• Education: Associate degree in Information Technology or related field preferred
• Equivalent combination of education and experience considered

Pay

The US base salary range for this full-time position is $20.14 to $27.26 per hour. This role is also eligible for a bonus. The actual base pay offered will depend on multiple factors, including job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity.

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Paid time off (sick/vacation)
• Paid Parental Leave
• Paid holidays and floating holidays
• 401k retirement plan with company match and profit-sharing
• Discounted Employee Stock Purchase Plan

Schedule

On site Monday through Friday, 8:00 AM to 4:30 PM. Occasional after-hours activities may be required for projects, technology deployments, major incidents, or maintenance windows.