IT Support Specialist

About the role

The organization operates in the technology sector, focusing on enhancing growth, retention, and efficiency for companies and teams. It addresses challenges related to maximizing potential through industry-leading technology solutions, supporting a diverse and global workforce committed to collaboration, curiosity, integrity, ownership, and inclusion.

The IT Support Specialist role delivers exceptional IT support to employees worldwide, ensuring seamless use of workplace technologies. This position enhances IT operations through hands-on support, administration of identity and SaaS platforms, and implementing automation to improve employee productivity and operational efficiency.

Responsibilities

• Provide Tier 1 and Tier 2 IT support via tickets, chat, email, and remote sessions
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
• Administer and troubleshoot identity systems such as Okta, Entra ID, SSO, and MFA
• Support and manage SaaS applications including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
• Maintain accurate asset inventory and manage device lifecycles
• Support AI technologies, including Microsoft Copilot and Claude, promoting responsible use
• Develop scripts and automations to reduce manual tasks and improve efficiency
• Create and maintain documentation, knowledge articles, and standard operating procedures
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events

Requirements

• Minimum of 3 years experience in IT Support, Help Desk, Service Desk, or End User Computing
• Proficiency supporting macOS and Windows environments
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
• Strong troubleshooting, communication, and customer service skills
• Experience working in fast-paced, remote-first environments
• Basic scripting or automation skills using PowerShell, Bash, Python, Workato, or similar tools
• Interest in AI technologies such as Microsoft Copilot and Claude
• Attention to detail, ownership, and a continuous improvement mindset

Pay

Base salary range: $73,577.25 to $103,913.30, with actual salaries subject to factors such as experience and location. Additional compensation may include bonuses, commissions, and stock options as approved.

Benefits

• Health insurance coverage
• Life and disability insurance
• 401(k) employer matching program
• Paid holidays, parental leave, and paid time off
• Quarterly self-care days