Homecare Staffing Coordinator

About the role

You will ensure our patients receive timely and consistent care by coordinating with our home health aides. Your role involves scheduling and verifying visits, as well as providing customer support to patients, aides, and our insurance partners. The ideal candidate will be highly organized, detail-oriented, and comfortable working in a customer-facing role.

Responsibilities

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
• Use Medflyt software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues
• Maintain accurate records and notes for each patient in the system
• Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support
• Assist patients in navigating their care needs and facilitate communication with insurance providers
• Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
• Take ownership of assigned cases and ensure patient well-being is the top priority

Requirements

• High school diploma or equivalent
• 1+ years of experience as a Staffing Coordinator (Homecare)
• Proficiency with HHA Exchange & Medflyt software and other basic computer applications
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent problem-solving skills and the ability to make quick decisions
• 1+ years of customer service experience

Benefits

• Paid Time Off
• Professional Development Assistance

Schedule

• Full-time (40 hours per week)
• 8-hour shift, Monday to Friday
• Holidays included

Consistent overtime availability is required.