Home2 Suites Overnight Desk-Night Auditor

Starting at $18.50 an hour, 11 p.m. – 7 a.m. shift.

About the role

The Night Auditor/Guest Services Agent assists in the operation of the front desk and guest services, ensuring 100% satisfaction from the moment a guest arrives until they check out.

Responsibilities

• Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports, guest and house accounts, food and beverage revenue, and telephone revenue.
• Assists in the preparation of all reports relevant to daily revenues.
• Completes and transmits daily management and accounting reports and supporting documents.
• Prepares customer tracking report, market segmentation report, and food and beverage revenue report to ensure accurate accounting of hotel revenues and expenses.
• Assists guests with arrival and departure, providing positive guest experiences.
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Maintains confidentiality of all guests and hotel information.
• Exhibits attention to detail to ensure security of guest room access.
• Manages guest requests, inquiries, and complaints promptly and completely, ensuring follow-up to maintain guest satisfaction.
• Negotiates compromise in accordance with Hilton’s “Make it Right” guidelines in the event of guest dissatisfaction.
• Handles cash and credit card transactions, processes guest accounts upon checkout efficiently and accurately.
• Maintains complete knowledge of all hotel features/services, hours of operation, room types, rates, promotions, and local attractions.
• Follows proper hotel safety policies and procedures, using safety equipment as needed.
• Reports all accidents and injuries in a timely manner.
• Ensures work area is clean and free of debris or obstructions to perform duties safely and efficiently.
• Performs any other job-related duties as assigned.

Requirements

• Ability to access and accurately input information using a moderately complex computer system.
• Able to handle cash and credit transactions.
• General knowledge of local area attractions and transportation.
• Ensures efficient guest registration, checkout, guest service, and telephone service while applying all brand standards.
• Ability to effectively deal with internal and external customers with tact and diplomacy to resolve conflicts.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Command of the English language, both written and verbal.
• Ability to multi-task, prioritize, and follow up with excellent customer service skills.
• Regular attendance and availability to work on a regular basis, including varied shifts, weekdays, evenings, weekends, and holidays.
• Complies with attendance rules and is available to work flexible schedules to reflect business needs.
• Maintains high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Due to the cyclical nature of the hospitality industry, may be required to work varying schedules, including holidays and weekends.
• Attendance at all scheduled training sessions and meetings is required.

Benefits

• Hilton Hotels discount.
• Company-wide incentives.

Pay

Starting at $18.50 an hour.

Schedule

11 p.m. – 7 a.m.