Home Medical Equipment Specialist I - MCS - Roch

About the role

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. This role assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Duties include gathering registration and insurance information, processing payments, maintaining store inventory, and providing mobility aids, breast pumps, CPAP machines, and other medical supplies.

Responsibilities

• Aids patients in selecting and training on home medical equipment based on provider prescriptions.
• Gathers and processes accurate registration and insurance information for payment according to payer requirements.
• Handles private patient information in a compliant and confidential manner.
• Maintains store inventory through cycle counts and perpetual inventory management.
• Assists with providing mobility aides, breast pumps, CPAP machines, and other medical supplies as needed.
• Works independently and makes good decisions regarding customer service in a fast-paced environment.
• Must have knowledge of Medicare, Medicaid, and/or private insurance billing.
• Must be able to lift up to 50 pounds and work in a physically demanding environment.

Requirements

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Effectively reads, writes, speaks, and understands English.
• Able to learn technical tasks and follow written and verbal directions.
• Comfortable using technology, problem-solving, and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid, and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to withstand a fast-paced environment; may be on feet or sitting 90-100% of the time.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.

Qualifications

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Effectively reads, writes, speaks, and understands English.
• Able to learn technical tasks and follow written and verbal directions.
• Comfortable using technology, problem-solving, and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid, and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to withstand a fast-paced environment; may be on feet or sitting 90-100% of the time.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.

Skills

• Customer service skills.
• Technical skills for handling medical equipment.
• Attention to detail.
• Problem-solving abilities.
• Effective communication skills.

Benefits

• Multiple plan options for medical coverage.
• Dental and vision plans available.
• Retirement package offered.
• Pre-tax savings options like HSAs and FSAs.
• Comprehensive health benefits.

Pay

$21.91 - $29.60 per hour.

Schedule

Full-time, Monday - Friday, 8am - 5pm with flexibility for business need.

International Assignment

No.

Site Description

Mayo Clinic locations include Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and Mayo Clinic Health System campuses throughout Midwestern communities, and international locations.