Home Medical Equipment Specialist I

About the role

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. This role assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Responsibilities include gathering registration and insurance information accurately and efficiently, processing information for payment according to payer requirements, handling private patient information in a compliant and confidential manner, assisting with maintaining store inventory, and providing patients with various medical supplies.

Responsibilities

• Affords assistance with product selection and training of home medical equipment in accordance with provider prescriptions.
• Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements.
• Handles private patient information in a compliant and confidential manner.
• Affords assistance with maintaining store inventory including inventory cycle counts and perpetual inventory.
• Assists with providing patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location.
• Might be assigned to working on the medical supply store floor or in a call center environment.

Requirements

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Educated in reading, writing, speaking, and understanding English.
• Able to learn technical tasks and able to follow written and verbal directions.
• Comfortable utilizing technology, problem solving and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.

Qualifications

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Educated in reading, writing, speaking, and understanding English.
• Able to learn technical tasks and able to follow written and verbal directions.
• Comfortable utilizing technology, problem solving and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.

Skills

• Customer service and communication skills.
• Technical tasks learning ability.
• Problem-solving skills.
• Software application efficiency.
• Multi-tasking ability.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$21.91 - $29.60 / hour

Schedule

Full Time

Hours/Pay Period: 80.00

Schedule Details: Monday through Friday 8:00-5:00PM, No ON Call Weekend Schedule NONE

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.