Home Medical Equipment Specialist I

About the role

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location. May be assigned to working on the medical supply store floor or in a call center environment.

Responsibilities

• Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions.
• Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements.
• Handles private patient information in a compliant and confidential manner.
• Affords assistance with maintaining store inventory including inventory cycle counts and perpetual inventory.
• Performs duties of the job in a manner that is attentive to age and ability considerations of the patient.
• Provides patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location.
• May be assigned to working on the medical supply store floor or in a call center environment.

Requirements

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Able to read, write, speak and understand English.
• Able to learn technical tasks and follow written and verbal directions.
• Comfortable utilizing technology, problem solving, and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
• Able to tolerate repetitive hand motion.
• Able to lift up to 50 pounds.
• Current on all applicable annual competencies.

Qualifications

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Able to read, write, speak and understand English.
• Able to learn technical tasks and follow written and verbal directions.
• Comfortable utilizing technology, problem solving, and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
• Able to tolerate repetitive hand motion.
• Able to lift up to 50 pounds.
• Current on all applicable annual competencies.

Skills

• Customer service skills.
• Technical skills.
• Problem-solving skills.
• Communication skills.
• Attention to detail.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.

Pay

$21.91 - $29.60 / hour

Schedule

Full Time

Monday-Friday 8-5