Home Medical Equipment Specialist I

About the role

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Responsibilities

• Join a team that makes a meaningful difference in patients' lives every day.
• Provide face-to-face support, education, and guidance to patients and caregivers as they transition from the hospital or clinic to home.
• Help individuals select and understand durable medical equipment (DME) and healthcare products, promoting safety, recovery, and independence while delivering exceptional customer service.
• Assist patients with product selection and training of home medical equipment in accordance with provider prescriptions.
• Gather registration and insurance information accurately and efficiently, and process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Assist with maintaining store inventory including inventory cycle counts and perpetual inventory.
• Perform duties of the job in a manner that is attentive to age and ability considerations of the patient.
• May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location.
• May be assigned to working on the medical supply store floor or in a call center environment.

Qualifications

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Prior DME experience is preferred but not required.
• Effectively reads, writes, speaks and understand English.
• Able to learn technical tasks and able to follow written and verbal directions.
• Comfortable utilizing technology, problem solving and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
• Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
• Must be able to tolerate repetitive hand motion.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.
• Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee).

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Sav