Home Loan Officer

About the role

The Home Loan Officer serves as a key point of contact for prospective borrowers, guiding them through the mortgage application process. This role involves conducting comprehensive interviews with applicants to assess their financial needs and goals, clearly explaining available loan programs and eligibility requirements, and gathering all necessary financial documentation.

Responsibilities

• Ensures phone coverage by adhering to the schedule, and remaining available to support members and staff during Credit Union business hours
• Originates home equity applications after conducting thorough interviews with members to ensure members are informed as to the home equity product and terms that will best fit their needs
• Aids members with mortgage products and applications with the assistance of an experienced Home Loan Officer
• Communicates with members on a regular basis as to the status of their loan application and documents member communication in application processing system
• Communicates with staff and management on a regular basis regarding application issues and/or status of member’s loan application
• Returns e-messages, phone messages and emails from members by the end of the day to ensure clear, concise communication
• Aids members and peers throughout the loan process to maximize loan closings and achieve origination goals
• Sells products and services, provides personalized financial education to enhance member experience, and achieves individual and departmental goals
• Resolves member service complaints or errors; expends up to position’s authorized dollar amount of up to $150.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
• Makes home equity lending decisions within assigned lending approval limits; or makes recommendations for preapproval or denial for Underwriter review
• Understands the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations
• Performs other duties as assigned

Requirements

• High school diploma or equivalent
• College-related courses are desirable, real estate and finance coursework preferred
• Consumer lending background required, home lending experience preferred
• Knowledge of state and federal lending regulations as follows: Truth-in-Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Fair Housing Act, Flood Disaster Act, Real Estate Settlement Procedures Act, Rights to Financial Privacy Act, Home Mortgage Disclosure Act, Frank Dodd Act, and Regulation Z
• NMLS number required in accordance with federal regulations
• Fannie Mae secondary market eligibility required

Qualifications

• Extensive experience in mortgage lending, including decisioning required

Skills

• Strong interpersonal skills
• Attention to detail
• Commitment to delivering a positive and compliant borrower experience

Benefits

• Company-paid health, dental, vision, life, and long-term disability premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• Tuition reimbursement
• Up to 12 Weeks of Paid Parental Leave

Pay

• Level I: $21.00 - $26.00+ per hour, dependent on experience
• Level II: $27.00 - $32.00+ per hour, dependent on experience
• Senior Level: $33.00 - $40.00+ per hour, dependent on experience

Schedule

Work Location: This position is available to work hybrid (onsite at the branch 2-3 days weekly). Open to all areas with branches within Michigan and Northern Illinois.

Weekly Schedule: Monday - Friday: 8:30am - 5:00pm ETSaturday Rotation (approximately every 4 weeks): 9:00am - 1:00pm ET